Tag Not Detected

CleanClicks can't verify the tracking tag is installed on your website. Here's how to diagnose and fix it.

Automatic Detection vs. Manual Verification

CleanClicks' tag detection works by fetching your homepage and scanning for the cc.js script. This can fail even when the tag is correctly installed if:

Your site is behind a login or password protection
Your site blocks automated requests
Your homepage redirects before CleanClicks can scan it
The tag is loaded conditionally (only on certain pages)

If auto-detection fails but you can see the tag loading in your browser's DevTools, the tag is working. The auto-detection is a convenience check, not the definitive test.

Manual Verification

Method 1: Browser DevTools

Open your website in a browser
Press F12 to open Developer Tools
Go to the Network tab
Reload the page
Type cc.js in the filter/search box
You should see a request to cleanclicks.yourdomain.com/__cc/cc.js with a 200 status

If you see the request with a 200 status, the tag is working. Ignore the auto-detection result.

Method 2: Page Source

Right-click on your page > View Page Source
Press Ctrl+F (or Cmd+F) and search for cc.js
You should find the <script> tag in the <head> section

Method 3: Direct URL

Visit https://cleanclicks.yourdomain.com/__cc/cc.js directly in your browser. If you see JavaScript code, the tag is accessible.

Common Problems

Tag Not in Page Source

The script tag hasn't been added to your site's HTML.

Fix: Follow the installation instructions for your platform:

Tag Returns 404

The tag URL isn't resolving correctly.

Possible causes:

Domain DNS not verified yet → check Domains page, complete DNS setup
Typo in the script URL → verify it matches https://cleanclicks.yourdomain.com/__cc/cc.js exactly
Wrong subdomain → it should be cleanclicks.yourdomain.com, not something else

Tag Returns 403

The domain in the script URL doesn't match a domain in your CleanClicks account.

Fix: Verify the domain in the script URL matches the domain you added in CleanClicks. Check for www vs non-www mismatches.

Tag Loads But Events Don't Fire

The script loads successfully but no conversion events are being captured.

Possible causes:

No triggers configured → go to Configuration > Triggers and create at least one
Trigger URL pattern doesn't match → verify the pattern matches your actual page URLs
JavaScript error → check browser DevTools Console tab for errors

Shopify: Pixel Not Connected

Shopify requires both Save and Connect for a custom pixel. If you only saved without connecting, the pixel won't execute.

Fix: Go to Shopify Admin > Settings > Customer events > CleanClicks pixel, and click Connect.

WordPress: Plugin Not Activated

The CleanClicks plugin may be installed but not activated.

Fix: Go to WordPress Admin > Plugins, find CleanClicks, and click Activate.

Caching Issues

Your site's cache may be serving a version of the page that doesn't include the tag.

Fix: Clear all cache layers:

Your caching plugin (WP Rocket, W3 Total Cache, etc.)
Your hosting CDN cache
Your browser cache (hard refresh with Ctrl+Shift+R or test in Incognito)

Tag Manager Blocking

If you installed the tag via Google Tag Manager, some ad blockers specifically target GTM-injected scripts.

Better approach: Install the tag directly in your site's <head> instead of through GTM. Direct installation is more reliable for first-party tracking.

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Last updated Apr 1, 2026

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