Verifying Installation
Before you start relying on CleanClicks data, verify that everything is working end to end.
Before you start relying on CleanClicks data, verify that everything is working end to end.
Quick Checklist
| Check | How | Expected |
|---|---|---|
| Domain status | Domains page | "Active" |
| Tag loading | Browser DevTools > Network > search "cc.js" | 200 response |
| Tag detection | Onboarding wizard or Domains page | "Detected" |
| Trigger configured | Configuration > Triggers | At least one trigger |
| Platform connected | Connections page | At least one "Connected" |
Verifying DNS
Your domain should show Active on the Domains page. If it shows Pending Verification, your CNAME isn't resolving yet. See DNS Problems.
You can also verify DNS from your terminal:
# Mac/Linux
dig cleanclicks.yourdomain.com CNAME
# Windows
nslookup -type=CNAME cleanclicks.yourdomain.com
You should see a CNAME record pointing to the CleanClicks target.
Verifying the Tag
Browser DevTools
- Open your website
- Open Developer Tools (F12)
- Go to the Network tab
- Reload the page
- Filter by
cc.js - Confirm you see a successful request (status 200)
Check the Page Source
- Right-click on your page > View Page Source
- Search for
cc.js - Confirm the script tag is present in the
<head>section
CleanClicks Detection
In the onboarding wizard or on the Domains page, CleanClicks can attempt to detect the tag on your site. This fetches your homepage and checks for the script. It's a convenience check, not a definitive test. If the detection can't reach your site (behind a firewall, password-protected staging, etc.), verify manually using the methods above.
Verifying Conversions
The best test is a real conversion:
- Open your site in an Incognito/Private window
- Perform the conversion action (submit a form, complete a purchase, visit a thank-you page)
- Wait 2-3 minutes
- Check your CleanClicks dashboard for the event
Verifying in Ad Platforms
Each platform has its own way to verify incoming conversions:
- Google Ads: Conversion actions page > check "Recent conversions" column
- Meta: Events Manager > Test Events tab (requires Test Event Code in your CleanClicks config)
- TikTok: Events Manager > check event activity
- Microsoft Ads: UET Tag Helper or Conversion Goals page
- GA4: Realtime report > Events
Ad platforms can take 15-30 minutes to reflect new conversions, so be patient.
Common Verification Issues
| Symptom | Likely Cause | Fix |
|---|---|---|
| cc.js returns 404 | DNS not verified yet | Check domain status, re-verify CNAME |
| cc.js returns 403 | Domain not in your account | Verify you're using the correct domain |
| Tag loads but no events fire | No triggers configured | Add a trigger in Configuration > Triggers |
| Events fire but platform shows nothing | Platform credentials invalid | Re-authenticate on Connections page |
| Events delayed | Normal platform processing | Wait 15-30 minutes |
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Last updated 6 days ago
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